Privacy Policy

• Contact details — name, email, phone, and property address, so we can schedule and reach you.
• Home profile — year built, square footage, HVAC and filter sizes, detector counts, and notes you provide, so we arrive with the right parts.
• Access instructions — gate codes, lockbox and alarm notes, pet details. These are the most sensitive data we hold and are treated accordingly.
• Honey-Do media — photos and videos you upload with a request.
• Billing records — plan, add-ons, hours used, and statements. Card data is handled by our payment processor; we never store full card numbers.

Only to deliver and document your service: scheduling visits, routing technicians, scoping Honey-Do tasks, producing service reports, and billing your membership. We also use it to contact you about your visits and account.

• We do not sell or rent your personal information.
• We do not share your data with advertisers or data brokers.
• We do not send marketing email to members who have not asked for it.

Your household record, requests, media, and statements are visible to you when signed in, and to the assigned technician and our office staff who need them to perform the work. Access instructions are shown to staff only on the day of a scheduled visit. Service providers we rely on — cloud hosting and database, storage, email delivery, and payment processing — process data on our behalf under their own security obligations. We disclose information otherwise only when required by law.

Member accounts are password- or Google-protected. Household records, task requests, uploaded media, and billing statements are stored with row-level access rules so one member's data cannot be read by another. Uploaded photos and videos live in a private storage bucket and are served through short-lived signed links, never public URLs.

We keep your home profile and service history for as long as your membership is active, and up to seven years afterward for warranty, tax, and dispute purposes. Access codes are deleted when you cancel or when you remove them from your household profile. You can delete uploaded media from your dashboard at any time.

You can view and edit your household details, add-ons, and access notes from the client portal. To request a copy of your data or full deletion of your account, email homestewardkc@gmail.com and we will respond within 30 days.

If you give us a mobile number, we may text you visit reminders and technician arrival notices. Reply STOP to opt out of texts; that does not affect service scheduling by email or phone. Message and data rates may apply.

Our service is intended for homeowners and is not directed to children under 13. For any privacy question, email homestewardkc@gmail.com or call 405-830-8053. See also our Terms of Service.